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FAQS
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FAQ'S
Telecom Services
Where can I pay my bills?
How do I pay my bills?
When E-payment can be made through OIFC website?
Should I always present the bill at the time of payment?
What is my acknowledgement for payment made?
When is my telephone account disconnected?
Why was my service disconnected without warning?
Why is my service disconnected despite payment?
My bill shows a higher amount than my usage.
I have not received my Telephone bills.
What are the rates applicable for GSM services?
What are the rates applicable for fixed line services?
Electricity & Water Services
Where can I pay my Bills?
How do I pay my bills?
When E-payment can be made through OIFC website?
Should I always present the bill at the time of payment?
What is my acknowledgement for payment made?
My electricity meter is not working properly. What should I do?
My water meter is not working properly. What should I do?
How will the meter readers record the readings taken for my house/establishment?
Why is my electricity/water service disconnected?
I am planning to go on vacation. I have not received my electricity/water bill for the month. How can I pay the bill before going on vacation?
Can I get an Arabic (English) copy of my bill?
Why am I being charged when I have not requested for a separate wastewater facility?
Why was my electricity/water service disconnected without warning?
I have not received my electricity/water bill. What should I do?
There is a Reading Error. The actual reading is less (or more) than the reading recorded in the bill.
Why does my bill show a sudden increase in consumption?
A bill with (zero) amount i.e the recent and previous readings are the same
Why is the name of the previous owner on my bill?
How do I know when the Meter Reader has come to take the reading?
The Meter Reader does not come to take the electricity/ water readings and I have not received a bill for several months
I have paid my previous bill amount/s but an outstanding of the same is highlighted in the current bill.
Why is my service disconnected despite payment?
Why should I get accounted for using commercial rate when my usage is residential (or vice versa)?
A bill with the wrong name and account number was sent to me and I made the payment to the wrong account without checking the details on the bill. What can I do to rectify the amount?
I received a bill for consumption, for a period when I was not at home.
What is the tariff for provision of wastewater services?
How is municipality tax computed for electricity bills?
What is the water rate applicable to me?
What is the electricity rate applicable to me?
How do I know the Meter Reader has taken the reading accurately?
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